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You've been invited to join the Secret Order of the Lash 

The Secret Order of the Lash (S.O.L) is an exclusive membership for selected Just Lashes client, providing even more rewards and discounts. We thank you for your continued decision to choose Just Lashes.

Program Details

Member cost 

  • Once only $95 joining fee. Get up to $400 of free lashes! 

Inclusions

  • Loyalty Points earned 1 point for each $1 spent*

  • Secret Order of the Lash Member Medallion

Earning Points

  • Points can be earned on the purchase of all Just Lashes products and services, retail products and Refill Packages. The point value is equivalent to 1 points per $1 spent.

  • Points can't be earned on the purchase of Gift Vouchers, promotions or reward vouchers.

Redeeming points

Points can be redeemed on the full RRP of services and products. They can't be redeemed on Packages, Promotions or discounted offers. 

Members will be able to redeem their loyalty points at the following benchmarks:

Value $1=1Point

 

500 points = $15 Just Lashes Voucher or keep saving..

1000 points = $50 Just Lashes Voucher or keep saving..

2000 points = $140 Just Lashes Voucher or keep saving..

4000 points = $400 Just Lashes Voucher.

The longer you save and the more you spend, the bigger the reward.

General Terms

Can only earn and redeem points at chosen Just Lashes location (cannot share between locations) 

  • Points must be redeemed within 2 years of joining date, or they are forfeited.

  • Points cannot be redeemed for cash or transferred to another person.

  • Must be 18 years or over to join 

  • Just Lashes reserves the right to wind up or change the program at any time.  If wind-up occurs, members with a point balance will be notified and given 30 days to redeem point balance. If there are any points remaining after a voucher value has been purchased, they will be forfeited.

  • Standard salon policies apply, including cancelation policy. Please review at www.justlashes.com.au/termsofbookingandsalonpolicies

Special Offers and Gifts Terms

  • You must attend an appointment at Just Lashes to collect your birthday gift. We will hold them for one (1) month, if not claimed by this date the gift is forfeited. 

  • Special offers may be sent via email, SMS or Social Media. Please ensure we have the correct details for you and that you are following your Just Lashes Social Media pages.

Frequently Asked Questions

Can I give my points to a friend? 

Points are non-transferrable. If you have reached one of the benchmark levels of 500, 1000, 2000 or 4000 points you can redeem for a gift voucher and give it to your friend. If you don’t have at least 500 points, your points will remain on your account and will expire after 3 years. 

 

I started going to one Just Lashes location and now I want to go to another Just Lashes location. Can I transfer my points to the other location? 

As our salons are independently owned, points are non-transferrable between locations. You can join as a member at each location and earn points, but you will be unable to combine points. 

 

Will my points expire? 

Yes, you have 2 years from the date of joining to earn and redeem points. If there are remaining points at this time, they will be forfeited.

 

There is a special on, can I redeem my reward voucher towards it? 

You can only redeem it on the RRP of services and products.

  

Can Just Lashes change or end the program?

Just Lashes reserves the right to amend or end the program at any time. This is standard of most promotions.

 

What information must I provide to Just Lashes to be a SOL member?

We will ask you to complete an short application form and it will ask for your personal details such as contact information and DOB. This is to ensure you reap the full benefits of the program and you agree to subscribe to receive our calls, SMS and emails from time to time.

 

Can I redeem some of my points, not all of them? 

As long as you have reached one of the benchmarks (500, 1000, 2000, 4000) any remaining balance will stay on your account. For example, if you have 1600 points and you want to redeem 500 points for a $15 voucher, then the other 1100 will remain on your account and you may continue to earn points towards the 2000 benchmark.

 

Can I earn points on refill packages? 

Yes! You can earn 1 point per $1 spent on refill packages. However you can't use your reward voucher towards the purchase of another package.

Can I get a refund on my joining fee?

The joining fee is an administrative cost and is non-refundable. 

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