Refund Policy

Please choose carefully, as we do not refund for change of mind.

We don’t offer refunds, credits or repairs if:

  • changed your mind, found them cheaper elsewhere, decided you didn’t like them

  • no longer have use for them

  • mis-use, such as improper preparation or aftercare

  • made aware of faults prior to or during application, such as gaps in natural lash line and other contra-indications

  • experience an allergic reaction, irritation or side effect (refer to our consent and waiver form). We will assist you with technical support, remove your lashes free of charge and we always recommend seeking medical advice

  • if you insist on or wish to proceed with a treatment, style, design against our recommendation or professional opinion