Eye Lash Extensions | Just Lashes

COMPANY POLICIES

Refund Policy:

Just Lashes Franchises take great care to supply the highest level of workmanship and superior products, our products are sourced exclusively for us and are not purchased through the supply trade in Australia. We also offer strong advice on aftercare and what you can and can't do with eyelash extensions, unfortunately we heavily rely on our clients to follow our advice to avoid unfortunate and premature damage to your extensions. If there are any issues with your lashes, we require you to come back to the lounge that did the initial set for an evaluation by one of our senior staff members within 24-48 hours from the application to ascertain the problems. We do offer a refund on products that are proven to be faulty under manufacturers warranty and service refunds are at Managements discretion & will be dealt with fairly. In the event of a reaction to any product, we welcome a patch test to validate and then refunds are at managements discretion. We do give out aftercare cards at your visit, and please ask staff any questions that you may have about the maintenance of your lovely new lashes.

With regards to other Just Lashes services; tanning, threading, weight loss and cosmetics, upon the event of a reaction after leaving our premises, you are required to attend the same lounge that you received the service in within a 24 hour period to allow us to do a patch test, quite often the reaction will be immediate and we can discuss a refund but in the event the reaction does not show, we allow 24 hours for you to return to the same site for us to verify the condition and it's direct relationship to our services/product.

Cancellation Policy:

We ask that clients please consider others and arrive on time for their appointments, if you are running more than 20 minutes late, we may need to reschedule your appointment time.

Clients booking for more than one for one of our monthly specials, we ask that you pay a $25 booking fee per head, this booking fee is deducted from your actual total on the day of your appointment, we ask for a 24 hour cancellation notice prior to your appointment time, if this doesn't occur, the booking fees are retained to cover staff costs.

Privacy Policy:

Our privacy policy voluntarily complies with new Federal Government guidelines issued by the Privacy Commissioner and effective as of 21 December 2001. If you require further information regarding the guidelines, please go to the website of the Office of the Federal Privacy Commissioner.

Information collection and use
When you submit an enquiry with us, we ask for your name, email address and telephone number. Once you register and sign up for our services, you are not anonymous to us.

We use personal information to fulfil your requests for certain products and services. We will not use personal information for any purpose without your consent.

Information sharing and disclosure
We will not sell or rent your personally identifiable information to anyone. We may send personally identifiable information about you to other companies or people when:
? We have your consent to share the information;
? We need to share your information to provide the product or service you have requested;
? We need to send the information to companies or contractors who work on behalf of us to provide a product or service to you. (These companies or contractors do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);
? We respond to subpoenas, court orders or legal process; or
? We find that your actions on our web sites violate the Terms of Service or any of our usage guidelines for specific products or services.

Changes to this Privacy Policy
We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on our pages.

Your consent
By using our products and services, you agree that you have been adequately informed of our privacy policy, have the capacity to understand it, and provide your voluntary consent for us to collect, use and disclose personal information in accordance with this policy.

The types of personal information that we collect from you will depend on the circumstances. Competitions, for example, may require that you provide your name address and contact number. You will also note on all of our competition entry forms, an acknowledgement of your details being added to our database for us to inform you in future of regular specials and competitions.

What does it mean if you go on our Mailing List?

You can go onto our mailing list by various means such as completing the on-line form on our internet site, entering a competition or various other ways. This is the sort of information we collect:

Name
E-mail address
Telephone number

The information may be used to send a notification to you by mail, email or other means when information relevant to your areas of interest is sent out to our customers. The information may also be used to inform you of any forthcoming event that might be of interest to you or to invite you to take part in other marketing activities such as surveys.

If you would like to be removed from our mailing list at any time, you can let us know by any of the following means:

Email to info@justlashes.com.au - type in subject box 'UNSUBSCRIBE'
In writing to The Privacy Officer, Just Lashes Corporate suite 612/198 Harbour Esplanade Docklands 3008 Vic
By phone on1300 790 898

What does it mean if you go on our Mailing List?

You can go onto our mailing list by various means such as completing the on-line form on our internet site, entering a competition or various other ways. This is the sort of information we collect:

Name E-mail address Telephone number

If you would like to be removed from our mailing list at any time, you can let us know by any of the following means:

Name
E-mail address
Telephone number