Bookings

please-read-booking-terms-website

We apologise if you have been trying to get through on the phone to book...it gets very busy sometimes! Our 1300# is usually answered weekdays between 9.30am and 5.30pm so please use our online service to save yourself missing out. 

Book online to save time and money!

The phone gets busy so we have an online system to make life easier for you. Select your location below.

Our Booking Terms

Our aim is to provide the best service possible, and keep our pricing as low as we can and to assist this we have a few simple FAIR PLAY rules to help us help you.

Fair Play To All....

Also, our salons get very busy and are often fully booked with clients on a wait list, and while most of you arrive on or before time, unfortunately some people either don’t show, or cancel with little notice and their appointment is not filled.

As a sense of fair-play to all, we think that you'll agree that they are the ones that should pay rather than spreading the cost of these cancellations across all clients (by increasing the cost of our services).

Our bookings policy is fair and simple and we thank you for your co-operation and understanding.

If you hit technical issues - send a quick email to bookings@justlashes.com.au and we'll look after it.

TWO OPTIONS WHEN BOOKING:

Pre-pay for your appointment in full at the time of booking and pay 10% less!

Pay a $25 non-refundable booking fee  for your required service (no saving though) and pay the remainder at your appointment.

Online bookings require pre-payment in full and as an extra incentive for you new sets and refills are 10% off

PREPAY FOR NEW SETS AND REFILLS TO SAVE 10%

As a way of showing us your commitment to your appointment, in return we offer 10% off new sets and refills when you prepay in full at the time of booking. Please note that if there is a no show or a late cancelation, your paid appointment will be forfeited. If you are not sure that you can commit to your appointment, it is best not to use this option. 

Prepayments, credits, packages and vouchers are non transferrable between Just Lashes locations.

CONFIRMATIONS

We will send you a courtesy reminder either SMS or email 48 hours prior to your appointment.
If you don’t receive your SMS or email, please call us to confirm your appointment on 1300 790 898.

WE DON'T GUARANTEE A SPECIALIST

When making an appointment with Just Lashes, your booking may be allocated to any of our highly trained specialists. This is to ensure flexibility for our team members . If you have a preference for a certain specialist, we are happy to accomodate if we can but bare in mind that it may not be possible depending on the rosters that day and rosters may get switched regularly.

ACCOUNT IN CREDIT

If you already have prepaid credits or gift vouchers, please call or email us as we need to over-ride the system to apply your credits

REFILLS

If you had you Lashes done at another salon and are coming to us for a refill it is best to call us to discuss the best appointment for you so we allow the right amount of time. See Refills

URGENT CONTACT

If the 1300# is not being answered please text your location and they will get back to you.

24 HOURS NOTICE REQUIRED FOR CHANGES

Our salons are very busy and are often fully booked with clients on a waitlist.
If you need to make any changes to your appointment, or cancel, we require 24 hours notice.
Should you no show or cancel within 24 hours, your booking fee is redeemed as a late cancellation fee. For any client who hasn't paid a deposit, $25 will be added to your account to pay at your next appointment.
No changes or cancelations are allowed within 24 hours for pre-paid services, the service is paid for in full if you no show or cancel at late notice.
If you make a late cancellation and we do manage to fill your appointment we will be unlikely to charge you the late cancellation fee so it is best to let us know at your earliest opportunity.

OUR REFUND POLICY

Our booking fee and pre-paid services are not refundable....but you can change your time.

Should you be unable to make your appointment and you give us at least 24 hours notice, your booking fee or pre-payment will remain as a credit towards a future booking.

Make sure you understand the potential side effects and if you are unsure please call us before booking.

Please read and understand our Refund Policy for your benefit.

48 HOUR GUARANTEE

We guarantee the quality of workmanship and products for a 48 hour period after your treatment, as any faults will be apparent within this time

We always provide you an opportunity to inspect your treatment immediately after completion as the best time for you to identify areas that you may not be happy with and request a correction.

Contact must be made to us within 48 hours, by phone or email.

We will provide a repair to remedy the fault.

All claims must be validated by returning to the location who did the work, within 5 days from the original appointment.

Sometimes it can be difficult to determine whether a fault was due to workmanship, product, environmental impacts, improper aftercare or chemical make up of the individual. So we will offer to repair in good faith as long as contact is made within 48 hours, and help to troubleshoot the cause of the issue, so it doesn't happen again.

If the fault occurs again, and it is determined that it is outside our control, such as aftercare and chemical make up of the individual and we would suggest that you aren't a suitable candidate for the treatment.

We cannot guarantee that you will like them or that they will suit you because this is personal. Please ensure you engage with your specialist during the consultation process as the final decision on design, length, shape, curl will be yours.

Sometimes there are unique situations that require a unique solution. In all instances, we strive to achieve an outcome that is fair and equitable. Please talk to us about any concerns so we can work it out together.

Select Your Location For Booking Online Below

NSW

 Charlestown

Newcastle

Tuggerah

Warners Bay

VIC

 Docklands

 Moonee Ponds

 

s2Member®